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Customer service Representative客服代表
面议  
  • 学历要求: 大专
  • 工作经验: 3-4 年
  • 更新时间: 2022-04-19
  • 招聘人数: 若干
  • 招聘对象: 社会人才
  • 工作地区: 上海
  • 年龄要求: 不限
  • 专业要求: 不限
职位描述:
全德资企业,松江至闵行区莘庄地铁站可搭乘公司班车,提供工作餐,公司管理规范、人性化,欢迎加入! 工作职责: Responsibilities: 1.安排日常发货事宜; Process PO, arrange deliver; 2.定期和客户及生产部确认生产情况及出货计划; Regularly check with operations and communicate delivery schedule to customer; 3.定期更新客户订单,与相关部门确认原材料及产能状况,并将缺料信息反馈给客户 Regularly update PO and release record, verify available raw material and production capacity availability, feedback shortage information to customer. 4.每周关注原材料库存及进料状况,及时与客户协调生产计划避免造成停线; Monitor inventory and incoming material availability every week, coordinate with customer timely to avoid line down; 5.原材料空运申请,空运费用整理给客户; Raw material airfreight apply, provide airfreight cost information to customer; 6.及时将发货单(红单)和客户开票信息整理给财务; Provide delivery notes and customer receiving information to Finance timely for issuing invoice. 7.分析客服订单变化,并与客户保持沟通关于订单变化的管理,适时通知,相关销售客户需求变化。 Timely analysis customer order and filtration and keep communication with customer to minimize fluctuation and keep related sales informed on customer sales revenue fluctuation on order fluctuation. Sales support 8.销售台账, 每月销售报告整理及制作; Maintain sale record and monthly report; 9.日常客户邮件跟踪 Process and follow customer emails. 10.新项目信息收集,报价,后续情况的跟踪,样品订单处理及出货安排 Collect new project information, process RFQ, prepare quote, process sample orders and arrange delivery. 11.产品年度价格整理及BOM更新 Update BOM and annual price. 12.客户投诉反馈给相关部门,及时安排退货和补货 Communicate customer complaint to respective department, arrange goods return and top up. 13.公司安排的其它工作 Other assignment. 任职要求Requirements: 1.大学本科及以上学历,商务、物流、销售管理相关专业 College degree or above,majored in accounting or logistics or business; 2.至少三年以上相关工作经验 At least 3-year related working experience; 3.工作努力、责任心强 Conscientious responsible and working hard; 4.熟悉ERP或SAP系统优先 ERP/SAP experience is a plus; 5.熟悉基本的财务和统计学知识 Have some knowledge of finance or statistics 6.英文CET-4,英文口语和读写流利 CET-4,fluent in oral & written English; 7.了解TS16949和5S Have some knowledge of TS16949 and 5S; 8.熟练操作办公室软件; Good command of MS office; 举报
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  • 所属行业:n
  • 所在地区:上海-黄浦区
联系方式
  • 联系人:葛小姐
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工作地址
  • 地址:上海莘庄工业区光华路1258号
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