职位描述：
The support technical analyst is a member of a strong technical staff within the Oracle Fusion Middleware Customer Support organization. The focus of a support analyst is to deliver post-sales technical support and solutions to Oracle Korean customers through research, problem replication or collaboration and maintain a high level of customer satisfaction. MAJOR RESPONSIBILITIES: 1. Through email, phone call and remote access, providing high quality technical supports to customers who encounter problems when they use Oracle middleware products;2. Troubleshooting problems reported from customers and providing efficient and effective solutions;3. Interacting professionally and effectively with customers and achieving high level customer satisfaction;4. Learning new products and related knowledge timely and quickly; 5. Handling multitask effectively and working well under pressure; 6. Contributing independently as well as in a team environment and working collaboratively with other team members or other teams.QUALIFICATIONS: 1. Good English language communication skills in reading, writing, speaking and listening are required; 2. At least 3 years of work experience in customer support, professional service and/or software development with related technologies; 3. At least 3 years JavaEE experience; 4. At least 3 years of experience with Oracle Weblogic Server or other middleware server technology. 5 Knowledge and experience with Oracle JDEVELOPER/ADF, WebCenter Portal and WebCenter Sites(Fatwire) ;6. A high plus is knowledge and experience with Oracle Fusion Middleware products, as well as knowledge of JavaEE open source technologies and development tools.7. Knowledge and experience of SQL, JDBC and Oracle database, familiar with IBM AIX/HP/Solaris/ Linux and Windows; 8. Good analytical skills and problem diagnostic experience with the ability to consult customers on technical issues;9. Strong communication skills that allow concise and accurate expression of issues, solutions, and processes in both speaking and writing; EDUCATION: BS/MS degree in Computer Science or Equivalent Qualification. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) Job: SupportLocation: CN-CN,China-DalianOther Locations: CN-CN,China-Shanghai, CN-CN,China-BeijingJob Type: Regular Employee HireOrganization: Oracle 举报